Effective Date: 01-DEC-2024

Introduction

Kanchi Kamakoti CHILDS Trust Hospital (A unit of THE CHILDS TRUST) a non-profit organisation ("we," "us," "our") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with relevant laws and regulations, including the The India Digital Personal Data Protection Act 2023 (DPDPA) and other applicable privacy laws.

By using our services, visiting our website, or interacting with us in any other way, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes identifying details such as your name, address, email, phone number, date of birth, gender, and other personal identifiers.
Health Information: Health-related data that we collect includes medical history, diagnosis, treatment information, prescriptions, and other health-related records required to provide care or services.
Financial Information: If you are involved in any donations, we may collect financial data such as credit card numbers, Email addresses, Postal addresses, PAN Number and donation history.
Website Data: We collect data related to your use of our website through cookies and other tracking technologies, such as IP address, browser type, and browsing activity.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

Providing Healthcare Services: To deliver medical care, follow-up services, and communication with you regarding treatment.
Payment: To process payments, donations.
Improving Our Services: To enhance the quality of our healthcare services and your experience.
Legal and Regulatory Compliance: To comply with healthcare regulations and laws, including billing, reporting, and medical documentation requirements.
Communication: To inform you about our programs, services, events, newsletters, or other information that may be of interest to you. You can opt out of receiving such communications at any time.

3. How We Protect Your Information

We take the security of your personal and health information seriously and have implemented physical, administrative, and technical safeguards to protect it from unauthorized access, alteration, or disclosure. These include:

Encryption of sensitive data where applicable.
Secure access controls and authentication protocols.
Regular audits and security assessments of our systems.
Limited access to your information to only those employees or contractors who need it to perform their duties.

4. Sharing Your Information

We may share your information in the following situations:

With Healthcare Providers: We may share your information with doctors, nurses, clinics, hospitals, and other healthcare providers involved in your care.
For Payment: Your financial information may be shared with payment processors.
Legal or Regulatory Authorities: We may disclose information when required by law, such as in response to a subpoena, court order, or other legal processes.
Third-Party Vendors: We may share your data with trusted third-party service providers (e.g., cloud storage providers, email marketing services) that assist us in running our operations. These third parties are required to maintain the confidentiality and security of your information.

We will never sell or rent your personal information to third parties for marketing purposes.

5. Your Rights Regarding Your Information

You have certain rights concerning the information we hold about you, including:

Access: You can request access to your personal and health records held by us.
Correction: You can request corrections or updates to your personal information if it is inaccurate.
Deletion: You may request that we delete your information, subject to applicable laws and regulations.
Opting Out of Communications: You can opt out of receiving marketing communications from us at any time.

6. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child without verification of consent from a parent or guardian, we will delete that information as soon as possible.

7. Data Retention

We retain your personal and health information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any updated policies on our website, and the new policy will be effective as of the date of posting. Please review this policy regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Kanchi Kamakoti CHILDS Trust Hospital
(A Unit of THE CHILDS TRUST)
12A, NAGESWARA ROAD
NUNGAMBAKKAM
CHENNAI 600 034
Phone: +91 44 4200 1800